omgbet Privacy Policy

This Privacy Policy ("Policy") describes the practices of omgbet ("Platform", "we", "us", "our") regarding the collection, use, storage, and disclosure of personal data submitted by or collected from users ("you", "your") of the omgbet online betting and gaming platform accessible at omgbet.club. This Policy applies to all services provided through the Platform, including sports betting, live casino, slots, table games, and all associated account management features. By registering an account, accessing the Platform, or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the data processing activities described herein. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

omgbet is an online betting and casino platform operated for users in Bangladesh and surrounding regions. As the operator of the Platform, omgbet acts as the data controller in respect of personal data collected from users of omgbet.club. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

This Policy sets out in clear, plain language what data we collect, why we collect it, how we process it, who we share it with, how long we retain it, and what rights you hold as a data subject. If at any point you have questions about our data practices, you are encouraged to contact our support team at [email protected] before continuing to use the Platform.

omgbet collects personal data that you provide directly to us, as well as data generated automatically through your use of the Platform. The categories of personal data we collect include the following:

omgbet collects personal data through a variety of channels and methods, including:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to surveys, or participate in promotions.
• Automated technologies: Data collected automatically when you access and navigate the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 6 for more detail on cookies.
• Third-party payment providers: Data received from payment service providers such as bKash, Nagad, Rocket, and Upay in connection with deposit and withdrawal transactions, limited to the information necessary to process and verify those transactions.
• Identity verification partners: Data received from third-party KYC and identity verification service providers engaged by omgbet to assist in confirming user identity and age during the account verification process.
• Publicly available sources: In limited circumstances, omgbet may verify information you have provided against publicly available data sources as part of our fraud prevention and security processes.

omgbet processes your personal data for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the corresponding legal basis for each processing activity:

Where omgbet relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your rights and interests as a data subject. You may request further information about our legitimate interests assessment by contacting [email protected].

omgbet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment processors, for the purpose of processing financial transactions on your Account.
• Identity verification partners: Third-party KYC providers engaged to assist with identity verification, age confirmation, and fraud screening during the account registration and verification process.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game content providers, who may receive session data necessary for the delivery and integrity of their games on the Platform.
• Technology and infrastructure providers: Cloud hosting providers, IT support partners, and cybersecurity vendors who provide technical infrastructure for the operation of the Platform. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory demand, omgbet may disclose personal data to competent authorities. omgbet will, where legally permissible, notify you of such disclosures.
• Professional advisers: Legal counsel, auditors, and financial advisers engaged by omgbet in connection with legal proceedings, compliance reviews, or business operations, subject to professional confidentiality obligations.

omgbet uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyse site performance, and support fraud prevention. A cookie is a small text file placed on your device when you visit a website. The types of cookies used on the omgbet Platform include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: These remember your preferences and settings, such as language preferences and your last visited section of the Platform, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — including which pages are visited most frequently and how users navigate between sections. This data is used solely to improve the Platform.
• Security and fraud prevention cookies: Used in conjunction with our risk management systems to detect and prevent fraudulent activity, multi-accounting, and unauthorised access attempts.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the Platform and prevent you from accessing certain features. omgbet does not use third-party advertising cookies or behavioural tracking cookies that profile users across external websites.

omgbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and reporting obligations. The retention periods applicable to the main categories of personal data held by omgbet are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with any identifiable individual. omgbet periodically reviews its data holdings to ensure that data is not retained beyond the periods set out above.

omgbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the omgbet platform.
• Encrypted storage of sensitive personal data, including payment method details and identity document copies, at rest.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Regular penetration testing and security audits conducted by independent cybersecurity professionals.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Continuous monitoring of our systems for unusual activity, intrusion attempts, and data exfiltration signals.
• Staff training on data protection responsibilities and secure data handling practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and interests, omgbet will notify affected users and relevant authorities in accordance with our incident response procedures. If you suspect that your Account has been compromised, you should contact [email protected] immediately.

As a user of the omgbet Platform, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our support team at [email protected], clearly identifying yourself and specifying the right you wish to exercise. omgbet will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data omgbet holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data held by omgbet is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that omgbet delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected and no overriding legal obligation requires its retention.
• Right to restrict processing: You may request that omgbet restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where omgbet relies on legitimate interests as the legal basis, or where your data is being processed for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

The omgbet Platform is strictly intended for adults aged 18 years and above. omgbet does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts on the Platform.

If omgbet becomes aware that personal data has been collected from a minor, that Account will be closed immediately, all associated data will be deleted in accordance with our data retention policy, and any funds deposited will be returned to the original payment source following completion of applicable verification. If you are a parent or guardian and believe that a minor has registered on the Platform using your payment details or other identifying information, please contact us immediately at [email protected].

omgbet operates as an international online platform. In connection with the provision of our services, personal data may be processed by our technology partners, game studio providers, and cloud infrastructure providers in countries outside Bangladesh. Where personal data is transferred internationally, omgbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Such safeguards may include contractual clauses that bind the receiving party to data protection standards consistent with this Policy, or reliance on the receiving party's participation in a recognised international data protection framework. omgbet will not transfer your personal data to a third country unless adequate protections are in place. If you wish to obtain further information about the safeguards applicable to any specific international transfer, please contact our support team.

omgbet may send you marketing communications about our promotions, bonuses, new games, and seasonal offers (including BPL, Eid, Pohela Boishakh, and Victory Day specials) where you have given your prior consent to receive such communications during account registration or at any point thereafter.

Marketing communications may be delivered via email or mobile notification to the contact details registered on your Account. omgbet will never share your contact details with third parties for the purpose of their own direct marketing. You may withdraw your consent to receive marketing communications from omgbet at any time by:

• Clicking the unsubscribe link included at the foot of any marketing email sent by omgbet.
• Updating your communication preferences within the Account settings area of the Platform.
• Contacting our support team directly at [email protected] and requesting removal from our marketing list.

Opting out of marketing communications will not affect the delivery of transactional or service-related communications, such as deposit confirmations, withdrawal notifications, account security alerts, or mandatory updates to our Terms and Conditions or Privacy Policy.

The om gbet Platform may contain links to third-party websites or services, including payment provider portals such as bKash and Nagad. These links are provided solely for your convenience. omgbet has no control over the content, privacy practices, or data handling of any third-party website and is not responsible for their privacy policies or the way in which they process your personal data.

We strongly encourage you to review the privacy policy of any third-party website you visit before providing them with any personal data. The existence of a link on the omgbet Platform does not constitute an endorsement of that third-party website or its privacy practices.

omgbet reserves the right to update or amend this Privacy Policy at any time. Changes may be necessary to reflect updates to our services, changes in applicable law, feedback from users, or improvements to our data protection practices. The date at the top of this Policy will always reflect the date on which the most recent version came into effect.

Where changes to this Policy are material — meaning they significantly affect the way we collect, use, or share your personal data — omgbet will provide advance notice by posting a prominent notice on the Platform or by sending an email to the address registered on your Account. Your continued use of the Platform after any changes to this Policy have taken effect will be taken as your acknowledgement and acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may request closure of your Account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way omgbet processes your personal data, please do not hesitate to contact our dedicated support team. We aim to respond to all data-related enquiries within 2 business days and to resolve all substantive requests within 30 days of receipt.